Claude account bans: latest cases and how to stay compliant

Last updated: 2026-10-11 · Independent guide

Short answer: You can only use Claude in a region Anthropic supports, as yourself. Most “random” bans reported on X come down to an unsupported location, shared or multiple accounts, or vague “suspicious signals”. Below are the latest user reports, each with an official rule check. If you think you were banned by mistake, use the official appeal.

Latest working options: Claude models through official channels and integrations

Short answer: Besides claude.ai, Claude models are available through services such as Microsoft 365 Copilot, GitHub Copilot, Amazon Bedrock, Google Vertex AI and Cursor. Each is a separate service with its own supported regions and terms, so use it where it’s offered and on its terms. We don’t list ways around restrictions.

Working options
After being banned, recommends using Opus 5.5 inside Microsoft Word for copywriting.
Summary of a Chinese-language post. Original: “还想用Opus 5.5 写文案的，去重仓 Microsoft Word！”
@leaf_sanren · 2026-10-11 23:22 (UTC+8) · Original post
Official rule check: Verified: Microsoft announced Claude Opus 5.5 in Microsoft 365 Copilot (Word, Excel, PowerPoint) on 2026-09-22. Requires a paid Copilot licence; availability varies by licence and region, and Copilot isn't offered in mainland China. More
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Working options
Frustrated by bans, lists other agents such as Cursor and GitHub Copilot that offer Claude Opus 5.5.
Summary of a Chinese-language post. Original: “Claude真的是封号疯了，中国人招谁惹谁了…… 如果你用不了Claude Co”
@Linkc · 2026-10-11 22:16 (UTC+8) · Original post
Official rule check: Verified: GitHub made Claude Haiku 5.5 generally available in Copilot (Pro, Pro+, Max, Business, Enterprise) on 2026-10-07. GitHub's own terms and availability apply. More
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Working options
“🚨 Claude AI is bringing AI processing to India 🇮🇳 • AI inference now r…”
@VinayOnTech · 2026-10-11 22:01 (UTC+8) · Original post
Official rule check: Verified: AWS expanded Claude on Amazon Bedrock to India, South Korea and Singapore on 2026-09-29. AWS terms and regional availability apply. More
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Working options
Suggests that people worried about bans use Microsoft Word, which now includes Opus 5.5, for writing.
Summary of a Chinese-language post. Original: “Word 自带 Opus 5.5 用来写文章非常ok 的”
@xaiwind · 2026-10-11 21:35 (UTC+8) · Original post
Official rule check: Verified: Microsoft announced Claude Opus 5.5 in Microsoft 365 Copilot (Word, Excel, PowerPoint) on 2026-09-22. Requires a paid Copilot licence; availability varies by licence and region, and Copilot isn't offered in mainland China. More
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Working options
Says Claude works reliably inside Cursor, though many users find the Opus allowance small.
Summary of a Chinese-language post. Original: “cursor中就可以稳定使用，但是有很多x友反馈这里面给的opus额度太少了很坑”
@2024Ian · 2026-10-11 09:10 (UTC+8) · Original post
Official rule check: Cursor offers Claude models in its model picker under its own pricing, terms and availability. More
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Working options
“Claude Haiku 5.5 is now GA in GitHub Copilot — Sonnet-level coding on…”
@ZeroClickz · 2026-10-10 23:22 (UTC+8) · Original post
Official rule check: Verified: GitHub made Claude Haiku 5.5 generally available in Copilot (Pro, Pro+, Max, Business, Enterprise) on 2026-10-07. GitHub's own terms and availability apply. More
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Latest user reports from X (updated daily)

60 reports, newest first, English posts preferred. Chinese posts are shown as our one-line English summaries. All are self-reported; posts that promote evasion or sell services are filtered out.

All (60)Ban reasons (17)Signup (7)Usage (20)Appeal outcomes (16)

Usage
Says they spent 1,600 in half a month and had 4 accounts banned, and are still deciding which service to renew in October.
Summary of a Chinese-language post. Original: “半个月砸了 1600，封了 4 个号——还在纠结十月续哪家。”
@im_morganwang · 2026-10-12 09:12 (UTC+8) · Original post
Official rule check: One person's experience isn't proof of compliance. Don't share or resell accounts, and don't automate a consumer subscription. More
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Ban reasons
“Anthropic banned my Claude account for no reason—an account I'd had fo…”
@cuixing8 · 2026-10-12 08:44 (UTC+8) · Original post
Official rule check: Anthropic's stated ban reasons: repeated Usage Policy violations, creating an account from an unsupported region, and Terms of Service violations. More
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Appeal outcomes
Cites an Anthropic transparency report: over 11.4 million Claude accounts banned in H1 2026, 398,000 appeals, only 42,000 overturned; bulk policy-violating prompts, bulk fraudulent signups and access from unsupported regions are named as triggers.
Summary of a Chinese-language post. Original: “AI圈重磅数据曝光，Anthropic发布透明度报告，公开2026年上半年Cla”
@megawire6 · 2026-10-12 08:37 (UTC+8) · Original post
Official rule check: Official route: sign in to the banned account and appeal at claude.ai/restricted. Don't open a new account to get around a ban. More
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Ban reasons
Notes that a failed upgrade or payment is usually an Apple-side problem, while trouble on Claude's side usually means a ban.
Summary of a Chinese-language post. Original: “如果是你这边升级不了钱付不了，那肯定是苹果的原因呢，Claude那边一般都是封号”
@bangbuilds · 2026-10-12 08:15 (UTC+8) · Original post
Official rule check: Anthropic's stated ban reasons: repeated Usage Policy violations, creating an account from an unsupported region, and Terms of Service violations. More
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Appeal outcomes
Signed up for Claude to work on a website UI; it still works, but they're hesitant to pay because they fear being banned right after paying.
Summary of a Chinese-language post. Original: “Claude是真狗啊。为了更好的实现网站UI，我注册了一个Claude账号。”
@leonli1994b4 · 2026-10-12 08:07 (UTC+8) · Original post
Official rule check: Official route: sign in to the banned account and appeal at claude.ai/restricted. Don't open a new account to get around a ban. More
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Signup
Lists what that credit doesn't cover: interactive Claude Code (terminal, IDE, desktop, web) and Claude chat overage usage.
Summary of a Chinese-language post. Original: “不能用在哪： 1.交互式 Claude Code（终端、IDE、桌面、网页）和 ”
@loxvenzfd · 2026-10-12 08:06 (UTC+8) · Original post
Official rule check: Official requirements: be physically in a supported region, be 18+, and use accurate details and your own payment method. More
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Signup
Points out that Claude Max subscribers may get some extra API credit this month for small automations.
Summary of a Chinese-language post. Original: “你已经付了 Claude Max，这个月可能多出一笔能自己接小自动化的 API ”
@loxvenzfd · 2026-10-12 08:03 (UTC+8) · Original post
Official rule check: Official requirements: be physically in a supported region, be 18+, and use accurate details and your own payment method. More
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Usage
Reports using a Claude Team account stably for 3 months and being very happy with Opus.
Summary of a Chinese-language post. Original: “Claude team 账号已经稳定用了 3 个月了，非常满意 6.25 倍，开”
@lisemsei · 2026-10-12 07:54 (UTC+8) · Original post
Official rule check: One person's experience isn't proof of compliance. Don't share or resell accounts, and don't automate a consumer subscription. More
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Appeal outcomes
Says Claude banned about 11.4 million accounts in roughly six months, and only 42,000 of 398,000 appeals succeeded.
Summary of a Chinese-language post. Original: “短短半年的时间， Claude 累计封禁了 1140 万个账号，而提交的 39”
@XiaoyiNote · 2026-10-12 07:50 (UTC+8) · Original post
Official rule check: Official route: sign in to the banned account and appeal at claude.ai/restricted. Don't open a new account to get around a ban. More
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Usage
“You can now get your Anthropic account banned for being rude to Claude…”
@adamk_issa · 2026-10-12 02:20 (UTC+8) · Original post
Official rule check: One person's experience isn't proof of compliance. Don't share or resell accounts, and don't automate a consumer subscription. More
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Ban reasons
“Wow! Suspended for “suspicious signals” just a day after renewing my @…”
@SuriyaaKudoIsc · 2026-10-12 01:19 (UTC+8) · Original post
Official rule check: Anthropic's stated ban reasons: repeated Usage Policy violations, creating an account from an unsupported region, and Terms of Service violations. More
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Appeal outcomes
Asks whether people banned in the early hours of the October 1 holiday have had their Claude accounts reinstated.
Summary of a Chinese-language post. Original: “十一凌晨被A/封号的朋友们，Claude都解封了吗？”
@ownyoulike · 2026-10-12 01:18 (UTC+8) · Original post
Official rule check: Official route: sign in to the banned account and appeal at claude.ai/restricted. Don't open a new account to get around a ban. More
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Ban reasons
After another ban, says everything except their local code was lost.
Summary of a Chinese-language post. Original: “之所以说又因为上一次是用新的 Claude 账户写了客户端管理上个号的所有内容，”
@Noone23space · 2026-10-12 00:39 (UTC+8) · Original post
Official rule check: Anthropic's stated ban reasons: repeated Usage Policy violations, creating an account from an unsupported region, and Terms of Service violations. More
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Ban reasons
Argues there's no proof Claude flags phones as banned or that this caused their ban, since many users still use old devices.
Summary of a Chinese-language post. Original: “不能证明 Claude 已经给我的手机打了封禁标记，更不能认定这就是封号原因。”
@uiwcvb001 · 2026-10-12 00:15 (UTC+8) · Original post
Official rule check: Anthropic's stated ban reasons: repeated Usage Policy violations, creating an account from an unsupported region, and Terms of Service violations. More
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Usage
“Crazy. Use chat gpt or Claude to help you write a good response in the…”
@needmor3now · 2026-10-12 00:07 (UTC+8) · Original post
Official rule check: One person's experience isn't proof of compliance. Don't share or resell accounts, and don't automate a consumer subscription. More
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Usage
“Feedback from a user in China: gratitude, account bans, and a request…”
@IIIChrisChen · 2026-10-11 23:43 (UTC+8) · Original post
Official rule check: One person's experience isn't proof of compliance. Don't share or resell accounts, and don't automate a consumer subscription. More
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Usage
Argues most online 'anti-ban' tricks probably don't work.
Summary of a Chinese-language post. Original: “同理，实际上也可以用在所谓的防Claude 封号上，网上的种种魔怔操作很可能都没”
@xray202463100 · 2026-10-11 23:41 (UTC+8) · Original post
Official rule check: One person's experience isn't proof of compliance. Don't share or resell accounts, and don't automate a consumer subscription. More
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Usage
Asks why Singapore is considered a high-ban-risk region for Claude.
Summary of a Chinese-language post. Original: “为什么说新加坡地区是 Claude 不友好，容易封号？”
@epsychic_ · 2026-10-11 23:32 (UTC+8) · Original post
Official rule check: One person's experience isn't proof of compliance. Don't share or resell accounts, and don't automate a consumer subscription. More
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Usage
Agrees that ban risk should be factored into what a Claude subscription really costs.
Summary of a Chinese-language post. Original: “同意算账得把封号算进去，Claude 一个稳定的号确实比月费本身值钱。”
@ketta1011 · 2026-10-11 23:32 (UTC+8) · Original post
Official rule check: One person's experience isn't proof of compliance. Don't share or resell accounts, and don't automate a consumer subscription. More
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Appeal outcomes
Says several friends banned earlier found their accounts restored this week, some without appealing, and suggests checking old accounts and appealing if still locked.
Summary of a Chinese-language post. Original: “前阵子 Claude 被封的，去看看旧号，这周陆续有不少朋友说解封了，有些根本”
@YIheng0228 · 2026-10-11 23:30 (UTC+8) · Original post
Official rule check: Official route: sign in to the banned account and appeal at claude.ai/restricted. Don't open a new account to get around a ban. More
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Appeal outcomes
Reports a wave of friends' accounts being restored this week, some without an appeal, and reads it as Anthropic correcting some false positives.
Summary of a Chinese-language post. Original: “前阵子 Claude 被封的，去看一眼旧号。”
@yiren_ai · 2026-10-11 23:24 (UTC+8) · Original post
Official rule check: Official route: sign in to the banned account and appeal at claude.ai/restricted. Don't open a new account to get around a ban. More
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Ban reasons
“My Claude account got banned last week.”
@EricWangclaude · 2026-10-11 23:19 (UTC+8) · Original post
Official rule check: Anthropic's stated ban reasons: repeated Usage Policy violations, creating an account from an unsupported region, and Terms of Service violations. More
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Ban reasons
Guesses their ban was caused by running Lan Mouse to share a keyboard and mouse between a Mac and an Omarchy machine (their own speculation).
Summary of a Chinese-language post. Original: “我猜测这次 claude 封号的原因是 mac 和 omarchy 两台电脑上安”
@RealR12a · 2026-10-11 23:04 (UTC+8) · Original post
Official rule check: Anthropic's stated ban reasons: repeated Usage Policy violations, creating an account from an unsupported region, and Terms of Service violations. More
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Appeal outcomes
Says appeal success rates are very low and that their own appeal didn't help.
Summary of a Chinese-language post. Original: “天塌了 Claude半年封了一千多万号申诉成功的比例低得离谱做开发的人都在骂”
@fngfng435609 · 2026-10-11 22:46 (UTC+8) · Original post
Official rule check: Official route: sign in to the banned account and appeal at claude.ai/restricted. Don't open a new account to get around a ban. More
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Usage
Calls Claude Code bans unpredictable.
Summary of a Chinese-language post. Original: “claude code 封号很玄学”
@ojhmpz · 2026-10-11 22:33 (UTC+8) · Original post
Official rule check: One person's experience isn't proof of compliance. Don't share or resell accounts, and don't automate a consumer subscription. More
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Signup
Jokes about the risk of paying for Claude Max from mainland China, where Claude is not supported.
Summary of a Chinese-language post. Original: “敢在中国大陆冒着被封号千多块钱付诸东流订阅Claude Max的女人做什么都会成”
@nivelleRainettr · 2026-10-11 22:33 (UTC+8) · Original post
Official rule check: Official requirements: be physically in a supported region, be 18+, and use accurate details and your own payment method. More
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Usage
Uses Claude for coding and keeps a backup option in case the account disappears.
Summary of a Chinese-language post. Original: “不用担心封号这点太实在了。我平时也是 Claude 写代码，最怕的就是哪天账号突”
@zengshan9 · 2026-10-11 22:33 (UTC+8) · Original post
Official rule check: One person's experience isn't proof of compliance. Don't share or resell accounts, and don't automate a consumer subscription. More
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Signup
Max subscriber, stable for over a month, suspects a project related to Harbin Institute of Technology triggered their ban.
Summary of a Chinese-language post. Original: “怀疑用 Claude 订阅做哈工大相关的内容会更容易封号 Max 订阅稳定一个多”
@fish2lab · 2026-10-11 22:31 (UTC+8) · Original post
Official rule check: Official requirements: be physically in a supported region, be 18+, and use accurate details and your own payment method. More
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Ban reasons
“Why is Claude only 18+?”
@platilich · 2026-10-11 22:14 (UTC+8) · Original post
Official rule check: Anthropic's stated ban reasons: repeated Usage Policy violations, creating an account from an unsupported region, and Terms of Service violations. More
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Appeal outcomes
Cites Anthropic's figures (11.4M bans, 398k appeals, 42k restored in H1 2026) and advises not tying your whole workflow to a single account.
Summary of a Chinese-language post. Original: “Claude 上半年封了 1140 万个账号，收到 39.8 万次申诉，恢复 4”
@alain6754043400 · 2026-10-11 22:03 (UTC+8) · Original post
Official rule check: Official route: sign in to the banned account and appeal at claude.ai/restricted. Don't open a new account to get around a ban. More
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Usage
Reports Anthropic banned 11.4M accounts in H1 2026, about 7.9x the previous half-year.
Summary of a Chinese-language post. Original: “Claude 半年封禁 1140 万个账号，每天 6.3 万个 Anthropi”
@aitoutiao · 2026-10-11 21:47 (UTC+8) · Original post
Official rule check: One person's experience isn't proof of compliance. Don't share or resell accounts, and don't automate a consumer subscription. More
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Appeal outcomes
Notes the appeal success rate was under 11% for 11.4M bans in H1 2026.
Summary of a Chinese-language post. Original: “Claude半年封了1140万号而申诉成功率不到11% 有没有一种可能 AI公”
@0x_SunXiaomei · 2026-10-11 21:30 (UTC+8) · Original post
Official rule check: Official route: sign in to the banned account and appeal at claude.ai/restricted. Don't open a new account to get around a ban. More
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Usage
“Sorry you’re dealing with this too.”
@Sourcetoys · 2026-10-11 18:16 (UTC+8) · Original post
Official rule check: One person's experience isn't proof of compliance. Don't share or resell accounts, and don't automate a consumer subscription. More
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Appeal outcomes
Discusses Anthropic's transparency data: 11.4M accounts banned in H1 2026, 398k appeals, 42k overturned.
Summary of a Chinese-language post. Original: “Anthropic 透明度中心那组数这两天在中文圈刷屏了：2026 上半年 Cl”
@prolibertine · 2026-10-11 14:59 (UTC+8) · Original post
Official rule check: Official route: sign in to the banned account and appeal at claude.ai/restricted. Don't open a new account to get around a ban. More
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Usage
“Claude banned 11.4M accounts in H1 2026.”
@DracoVibeCoding · 2026-10-11 13:14 (UTC+8) · Original post
Official rule check: One person's experience isn't proof of compliance. Don't share or resell accounts, and don't automate a consumer subscription. More
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Appeal outcomes
“My 20x account was suspended in a similar way.”
@_vicary · 2026-10-11 04:27 (UTC+8) · Original post
Official rule check: Official route: sign in to the banned account and appeal at claude.ai/restricted. Don't open a new account to get around a ban. More
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Appeal outcomes
“My Claude Pro account was banned for running Claude Code on the cloud…”
@zlbdh1185451 · 2026-10-11 00:23 (UTC+8) · Original post
Official rule check: Official route: sign in to the banned account and appeal at claude.ai/restricted. Don't open a new account to get around a ban. More
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Appeal outcomes
“1/4 Why does Claude's checkout list China as a billing country with no…”
@Zheng41389Zhao · 2026-10-10 23:55 (UTC+8) · Original post
Official rule check: Official route: sign in to the banned account and appeal at claude.ai/restricted. Don't open a new account to get around a ban. More
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Usage
““Always authentic” is a great standard for customer support too.”
@Sourcetoys · 2026-10-10 21:37 (UTC+8) · Original post
Official rule check: One person's experience isn't proof of compliance. Don't share or resell accounts, and don't automate a consumer subscription. More
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Appeal outcomes
“following up on my Claude account ban: my appeal was denied without a…”
@atnagulov_r · 2026-10-10 16:00 (UTC+8) · Original post
Official rule check: Official route: sign in to the banned account and appeal at claude.ai/restricted. Don't open a new account to get around a ban. More
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Ban reasons
“Hello, An internal investigation of suspicious signals associated with…”
@HoshinoStarry · 2026-10-10 12:18 (UTC+8) · Original post
Official rule check: Anthropic's stated ban reasons: repeated Usage Policy violations, creating an account from an unsupported region, and Terms of Service violations. More
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Ban reasons
“Anthropic will ban "sustained and needless abusive or cruel behavior"…”
@Milo_AIx · 2026-10-10 09:53 (UTC+8) · Original post
Official rule check: Anthropic's stated ban reasons: repeated Usage Policy violations, creating an account from an unsupported region, and Terms of Service violations. More
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Usage
“It doesn't specify yet iirc, but the idea is yes they *can* be banned…”
@StarlingMage · 2026-10-10 02:16 (UTC+8) · Original post
Official rule check: One person's experience isn't proof of compliance. Don't share or resell accounts, and don't automate a consumer subscription. More
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Ban reasons
“Anthropic's new usage policy says sustained, needless cruelty toward C…”
@Sudney369 · 2026-10-10 01:37 (UTC+8) · Original post
Official rule check: Anthropic's stated ban reasons: repeated Usage Policy violations, creating an account from an unsupported region, and Terms of Service violations. More
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Usage
“People treat a Claude refusal as a chat event.”
@ComputeWave · 2026-10-09 23:15 (UTC+8) · Original post
Official rule check: One person's experience isn't proof of compliance. Don't share or resell accounts, and don't automate a consumer subscription. More
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Usage
“CLAUDE GETS RIGHTS Anthropic's new TOS: "sustained and needless" abuse…”
@TraderTitan · 2026-10-09 05:30 (UTC+8) · Original post
Official rule check: One person's experience isn't proof of compliance. Don't share or resell accounts, and don't automate a consumer subscription. More
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Ban reasons
“Anthropic’s new Usage Policy in 4 lines: - Yelling at Claude: Banned f…”
@Kekius_Sage · 2026-10-09 04:23 (UTC+8) · Original post
Official rule check: Anthropic's stated ban reasons: repeated Usage Policy violations, creating an account from an unsupported region, and Terms of Service violations. More
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Signup
“PAID FOR CLAUDE. BANNED TWO HOURS LATER.”
@cryptochimpo · 2026-10-09 03:54 (UTC+8) · Original post
Official rule check: Official requirements: be physically in a supported region, be 18+, and use accurate details and your own payment method. More
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Usage
“Is it safe to use our Claude Max plan in Hyperframes Studio?”
@VigneshChinnad2 · 2026-10-07 23:08 (UTC+8) · Original post
Official rule check: One person's experience isn't proof of compliance. Don't share or resell accounts, and don't automate a consumer subscription. More
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Ban reasons
“My Claude account got banned.”
@EricWangclaude · 2026-10-06 02:15 (UTC+8) · Original post
Official rule check: Anthropic's stated ban reasons: repeated Usage Policy violations, creating an account from an unsupported region, and Terms of Service violations. More
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Appeal outcomes
“My organization was verified by Goodstack and approved for Claude for…”
@Maherelabd5 · 2026-10-04 22:52 (UTC+8) · Original post
Official rule check: Official route: sign in to the banned account and appeal at claude.ai/restricted. Don't open a new account to get around a ban. More
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Ban reasons
“You can't just ban a paid Pro account and hide behind a vague "Usage P…”
@Bizoppme · 2026-10-04 14:04 (UTC+8) · Original post
Official rule check: Anthropic's stated ban reasons: repeated Usage Policy violations, creating an account from an unsupported region, and Terms of Service violations. More
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Usage
“Never thought I would get banned from @claudeai after using it for 2 y…”
@kukulkanstar · 2026-10-01 18:45 (UTC+8) · Original post
Official rule check: One person's experience isn't proof of compliance. Don't share or resell accounts, and don't automate a consumer subscription. More
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Ban reasons
“Just had my Claude Max (x20) account suspended overnight with zero war…”
@YakovBoyko · 2026-10-01 13:47 (UTC+8) · Original post
Official rule check: Anthropic's stated ban reasons: repeated Usage Policy violations, creating an account from an unsupported region, and Terms of Service violations. More
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Usage
“I’m starting to think Anthropic has a serious false-positive problem i…”
@BasicProtein26 · 2026-09-26 11:47 (UTC+8) · Original post
Official rule check: One person's experience isn't proof of compliance. Don't share or resell accounts, and don't automate a consumer subscription. More
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Signup
“1. someone cut me off 2.”
@myacxt · 2026-09-25 15:38 (UTC+8) · Original post
Official rule check: Official requirements: be physically in a supported region, be 18+, and use accurate details and your own payment method. More
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Signup
“I’m a Codex user, but all the buzz about Opus 5.5 got me curious.”
@chhikara08 · 2026-09-25 04:29 (UTC+8) · Original post
Official rule check: Official requirements: be physically in a supported region, be 18+, and use accurate details and your own payment method. More
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Ban reasons
“I activated my Claude account today, but it was suspended within hours…”
@MakadiyaDenish · 2026-09-23 17:05 (UTC+8) · Original post
Official rule check: Anthropic's stated ban reasons: repeated Usage Policy violations, creating an account from an unsupported region, and Terms of Service violations. More
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Appeal outcomes
“1/ My Claude account was banned and my appeal was denied with only a g…”
@iammarine30 · 2026-09-22 01:45 (UTC+8) · Original post
Official rule check: Official route: sign in to the banned account and appeal at claude.ai/restricted. Don't open a new account to get around a ban. More
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Ban reasons
“I subscribed to Claude Pro via Apple (~$20/mo).”
@0xlsean · 2026-09-19 15:59 (UTC+8) · Original post
Official rule check: Anthropic's stated ban reasons: repeated Usage Policy violations, creating an account from an unsupported region, and Terms of Service violations. More
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6 steps to sign up and use Claude the compliant way

Check your region is supported. Both you and your organisation must be on the official supported regions list. Mainland China and Hong Kong aren't on it.
Sign up with your own email and phone at claude.ai, and make sure you're 18 or older (Consumer Terms).
Pay normally. Subscribe to Pro or Max through the official checkout with a payment method in your name. Don't buy pre-made accounts or top-up services (FAQ).
If asked to verify your identity, follow the official process and answer honestly (identity verification).
Day to day: one person per account, no sharing or reselling, no scripted overuse, and follow the Usage Policy. Common pitfalls are covered in ban reasons.
If you're banned, appeal. Don't open a new account. Sign in to the original one and appeal at claude.ai/restricted; see the appeal guide.

FAQ

Can I use Claude from mainland China?

No. Mainland China isn't on Anthropic's supported regions list. Using Claude while physically in an unsupported region, or through an organisation controlled from one, breaks the policy and can get the account banned.

Why do Claude accounts get banned?

Anthropic lists three main reasons: repeated Usage Policy violations, creating an account from an unsupported region, and Terms of Service violations, such as being under 18 or sharing or reselling an account.

How do I appeal a Claude ban?

Sign in to claude.ai with the banned account and use “Submit an appeal” on the restricted-account page (claude.ai/restricted). You have to be signed in to see the form.

How long does an appeal take?

Anthropic doesn't promise a timeframe and says responses are currently slower than usual. Submit one complete appeal and wait; don't send duplicates.

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